S/I = Support Incidents. R/T = Response Time. Our regular support services include answering questions about the existing functionality of our component, small code snippets, general suggestions and expedited bug fixing. Regular support requires competency in the technology and development environment being used (C#, C++, VB.Net, VB6, VBA and ActiveX, MFC, Windows Forms, WPF, Silverlight or JQuery). Subcriptions include updates and upgrades. 1 and 5 developer licenses are named developer licenses, unlimited developer licenses and source code licenses are site licenses (one physical location only). Source code licenses are also unlimited developer licenses. Prices are in U.S. Dollars and are subject to change without notice.
Our payment processor, PayPro Global, accepts credit cards, wire transfers and checks.
Renewal Pricing: If the renewal purchase is made before the subscription period expires or during the grace period (1 month), the renewal pricing is 25% of the current license price. Renewals outside the subscription period (1 year or more) are 75% of the current license price and prorated in between. Contact firstname.lastname@example.org to obtain a quote for your renewal pricing. All licenses are perpetual, a renewal (subscription) allows you to download updates and upgrades and to receive support. Every new license purchase comes with a 1 year subscription.